Thank you for shopping at FingertipSplint.com. We want you to feel confident when purchasing from our store. This Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for products purchased through our website.

If you have any questions about your order, please contact us at hello@fingertipsplint.com.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The item must be returned within 14 days of delivery, unless a different period is required by applicable law.
• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging, where possible.
• You must provide proof of purchase, such as your order number or receipt.

2. Non-Returnable Items

For hygiene, health, and safety reasons, some items may not be eligible for return once opened, used, or worn, where permitted by law.

• Used medical or personal care items
• Opened hygiene-sensitive products
• Items damaged due to misuse, improper handling, or normal wear and tear
• Clearance, final sale, or non-returnable items clearly marked at the time of purchase

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@fingertipsplint.com.

Please include your order number, a description of the issue, and clear photos if possible. We will review the issue and, where appropriate, offer a replacement, exchange, store credit, or refund.

4. How to Start a Return

To request a return, please email us at hello@fingertipsplint.com with the following:

• Your full name
• Your order number
• The item(s) you want to return
• The reason for the return
• Photos, if the item is damaged or defective

Once your request is approved, we will provide return instructions. Please do not send items back without contacting us first.

5. Return Shipping Costs

• Customers are generally responsible for return shipping costs unless the item is damaged, defective, incorrect, or return shipping must be covered by law.
• Original shipping charges are typically non-refundable unless required by law or unless the return is due to our error.
• We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items without tracking.

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

• If approved, your refund will be issued to your original payment method unless otherwise agreed.
• Please allow a reasonable processing period for the refund to appear, depending on your bank or payment provider.
• If only part of your order is returned, the refund will apply only to the eligible returned item(s).

7. Exchanges

We may offer exchanges for eligible items, depending on product availability. If you need a different size or replacement item, please contact us before returning your order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@fingertipsplint.com.

• If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.
• If your order has already been shipped, cancellation may no longer be possible, and the order may need to go through the return process instead.

9. International Orders

Because we sell worldwide, international returns may involve longer transit times and additional shipping costs.

• Customers are responsible for any customs duties, import taxes, or fees unless otherwise required by law.
• Refunds generally do not include customs charges or import fees paid to third parties.
• Return shipping costs for international orders are usually the customer’s responsibility unless the return is due to our error or required by law.

10. Sale Items

Items purchased during promotions, discount events, or clearance sales may be subject to special return or refund rules. Where applicable, any non-returnable sale items will be clearly marked before purchase.

11. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we can try to resolve the matter quickly. Filing an unjustified chargeback after receiving a valid product or refund may delay resolution and may require additional documentation.

12. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any consumer rights you may have under applicable law. If local law in your country, state, or region gives you additional cancellation, return, replacement, repair, or refund rights, those rights will still apply.