Thank you for shopping at FingertipSplint.com. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We sell and ship products to customers worldwide and aim to provide a smooth and transparent delivery experience.

If you have any questions about shipping, please contact us at hello@fingertipsplint.com.

1. Order Processing Time

Orders are usually processed within 1 to 3 business days after payment is successfully received, unless otherwise stated on the product page or during checkout.

• Orders are generally not processed on weekends or public holidays.
• Processing times may be longer during peak seasons, promotions, inventory updates, or unexpected operational delays.
• If there is a significant delay in processing your order, we will try to notify you using the contact information provided at checkout.

2. Shipping Destinations

We ship to customers worldwide, subject to product availability, shipping carrier coverage, customs rules, and any legal or logistical restrictions that may apply in certain countries or regions.

In some cases, we may be unable to ship to a specific destination. If that happens, we will contact you as soon as possible.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times may vary depending on your location and the shipping option selected at checkout.

• Standard Shipping: Estimated delivery time may vary by destination.
• Expedited Shipping: Faster delivery may be available for selected locations.
• International Shipping: Delivery times may vary significantly depending on customs clearance and local carrier services.

Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

• Shipping fees may depend on your location, order size, package weight, and selected delivery method.
• Free shipping promotions may be offered from time to time and may be subject to minimum order values or regional limitations.

5. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country’s laws and import rules.

• These charges are generally the responsibility of the customer unless otherwise stated.
• We are not responsible for delays caused by customs inspections or import procedures.
• If a package is refused due to unpaid customs charges or import fees, any refund may be reduced by shipping, return, or carrier-related costs where permitted by law.

6. Order Tracking

When tracking is available, you may receive a shipping confirmation email with tracking details once your order has been shipped.

Please note that tracking updates may take time to appear depending on the carrier and destination.

7. Delayed Shipments

While we work hard to ship orders promptly, delays can sometimes occur due to factors outside our control, including:

• Carrier disruptions
• Weather events
• Customs processing
• Address verification issues
• Payment review or fraud prevention checks
• High seasonal demand

If your order is delayed, we may contact you with updated shipping information when appropriate.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

• If an incorrect or incomplete address is provided, shipment may be delayed, returned, or lost.
• We are not responsible for delivery issues caused by address errors submitted by the customer.
• If a package is returned to us due to an address issue, additional shipping charges may apply for reshipment.

9. Lost, Stolen, or Marked-as-Delivered Packages

Once an order has been handed over to the shipping carrier, delivery handling is largely managed by that carrier.

• If your tracking shows delivered but you have not received the package, please first check with household members, neighbors, building management, or your local carrier office.
• If your package appears lost in transit, please contact us and we will review the issue with you.
• We may offer assistance with carrier claims where reasonably possible, but resolution may depend on the shipping provider and the circumstances of delivery.

10. Split Shipments

In some cases, items from the same order may ship separately depending on stock availability, warehouse location, or packaging requirements.

If your order is shipped in multiple packages, you may receive separate tracking updates.

11. Delivery Time Disclaimer

Any shipping or delivery dates shown on our website, in emails, or during checkout are estimates only unless expressly guaranteed.

We do not guarantee carrier transit times and are not liable for shipping delays caused by third-party carriers, customs authorities, force majeure events, or other circumstances beyond our reasonable control.

12. Shipping Issues and Support

If you experience a shipping issue, please contact us at hello@fingertipsplint.com and include:

• Your full name
• Your order number
• Your shipping address
• A brief description of the issue

We will do our best to assist you as quickly as possible.